Frequently Asked Questions

Where is my water meter?
Your water meter will be located by the main water shut off inside your house. This is typically in the basement on the street side of your house. If you do not have a basement it may be in the crawl space or in a utility closet.

When located in the basement it will typically be in a closet or behind an access panel in the wall. If you do not know where the main water shut off is located, it will typically be where your lawn sprinkler shut off is.

What is on the outside of my house?
There is a reading device called a touch pad on the exterior of the house that is connected via a wire to the water meter on the inside of the house. This is what is used to get the water meter reading from the outside the house.

Will my water be shut off?
During the duration of your appointment the water will be off for approximately 15 minutes.

How long is my appointment?
Your appointment duration will be approximately 30 minutes. Appointment times vary from house to house but the average duration is around 30 minutes.

How much space do I need to clear for the work to be performed?
We ask that you clear the area around the water meter to give enough space for somebody to stand and work either in front of, or to the side of the meter. The meter should be accessible for the technician to see the meter and get 2 hands on it.

What is my appointment window?
Your appointment window is the 2 hour time frame that a technician will arrive at your house. The given appointment windows are 7:00-9:00, 9:00-11:00, 11:00-1:00, and 1:00-3:00. A technician will arrive at a time between your chosen appointment window.